EXCHANGE AND RETURNS
Exchange and return information
This page lists the policy details customers need before placing an order.
Current policy status
Final exchange, return, refund, defect reporting and size issue rules need to be confirmed by Bustaniya before stronger promises are published.
What customers should keep
Keep your order reference, product packaging and photos of any product issue so support can review the request.
Required business input
Confirm the eligible window, whether refunds are offered, who pays return shipping, and whether sale or used items are excluded.